Privacy Policy – ​​Gust Care Pro

This Privacy Policy describes how www.gustcarepro.com (hereinafter "the Site"), operated under the brand Gust Care Pro , collects, uses and protects the personal data of its customers and visitors, in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) .

1. Data Controller

Gust Care Pro
Website: www.gustcarepro.com
Email: info@gustcarepro.com

2. Data collected

In connection with browsing the Site and professional orders, Gust Care Pro may collect the following data:

• Identification information: name, surname, company, VAT number, email address, telephone number.
• Billing and delivery information: addresses, payment information, order history.
• Technical information: IP address, browsing data, browser type, cookies.

3. Purposes of the processing

The data collected is used for:

• Manage orders, payments and deliveries.
• Provide customer follow-up and after-sales service.
• Comply with legal and accounting obligations (invoicing, VAT).
• Improve the Site's functionality and user experience.
• Sending, where appropriate, professional or commercial communications when permitted by law or with prior consent.

4. Legal basis for processing

In accordance with the GDPR, data processing is based on:

• The execution of a contract (order and delivery management).
• Compliance with legal obligations (invoicing, accounting, VAT).
• The legitimate interest of Gust Care Pro (site security, fraud prevention, service improvement).
• User consent, where required (non-essential cookies, marketing communications).

5. Data sharing

Personal data may be transmitted to the following recipients, only to the extent strictly necessary:

• Shopify Inc., a hosting platform and e-commerce solution.
• Logistics providers and carriers, to ensure the delivery of orders.
• Payment providers (banks, online payment services).
• Tax or administrative authorities, when required by law.

Shopify hosts data on secure servers, which may be located outside the European Union, and applies appropriate safeguards in accordance with the GDPR.

6. Cookies

The Site uses cookies in order to:

• Ensure the proper technical functioning of the Site (shopping cart, sessions).
• Measure audience and analyze navigation.
• Improve the user experience.

Users can configure or disable cookies through their browser settings. Non-essential cookies are only placed after consent, where required.

7. Data retention period

• Data related to orders and invoices: kept for up to 10 years , in accordance with legal obligations.
• Data used for communication purposes: retained until consent is withdrawn.
• Cookies: maximum duration of 13 months .

8. User Rights

In accordance with the GDPR, users have the following rights:

• Right of access to their personal data.
• Right to rectification of inaccurate data.
• Right to erasure of data, within legal limits.
• Right to object to and limit processing.
• Right to data portability.
• Right to withdraw their consent at any time.

To exercise these rights, the user can contact:
info@gustcarepro.com

9. Data Security

Gust Care Pro and its service providers implement appropriate technical and organizational measures to ensure the security, confidentiality and integrity of personal data (encryption, restricted access, server security).

10. Legal notices

Website publisher: Gust Care Pro
Domain name: www.gustcarepro.com
Host: Shopify Inc. , 151 O'Connor Street, Ottawa, Ontario K2P 2L8, Canada
Contact: contact@gustcarepro.com

11. Modifications

Gust Care Pro reserves the right to modify this Privacy Policy at any time. The current version is the one published on the Site on the date of consultation.